Tuesday, March 24, 2009

Restarting the Blackberry Enterprise Server Services

Sometimes the Blackberry Enterprise Server (BES) seems to stop communicating and the devices will no longer be able to send/receive messages or reconcile the calendars and other items. I am yet to identify why this happens, but you can identify it by going into the Blackberry console and viewing the users list. If none of the devices have contacted the server (last contact time), then the server has probably lost communication. To rectify this problem, the services can be restarted.

The BES services need to be restarted in a specific order. Go into the Services console on the server (Start->Run, type in services.msc). The order to restart these services is:

  1. Blackberry Router
  2. Blackberry Controller
  3. Blackberry Dispatcher
  4. Start all of the remaining services that begin with Blackberry

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