Monday, March 24, 2008

Unity Express Backup

In many of our locations, we use a Cisco Unity Express (CUE) router for voice mail processing. This device is a nice piece, both for features and price. The caveat of this is the backup process. Although, I have heard that there is a way to automate the backup of the system, I have not been able to figure this out for myself. So, I must continue to log into the device each month, take it offline, and back it up to an FTP server.

I set the FTP server with a folder for each of the CUE devices. The server uses a standard account that I have designated specifically for this purpose. To configure the device for the initial backup, go to Administration->Backup/Restore->Configuration. Enter the server URL to the FTP server, the User ID and password to be used. The Maximum Revisions field is the number of backups that should be kept on the FTP server.

Once the system is configured for the backup destination, user name, password, and maximum revisions, a backup can be run. When running the backup, the system knows how many backups it has run and automatically assigns a number to the backup. A description is optional, and the categories determine what information is to be backed up. We choose to backup both the configuration (system and application settings) and the data (application data and voice mail messages).

I have realized that although we pay for the 4 hour response of SmartNet with these systems, if you don't have the configuration and voice mail greetings backed up, you can still endure many, many hours of heartache when trying to restore the system to full functionality.

Fortunately, we have not yet had to restore from one of these backups, so I can't give any indication as to how well the restoration works and if all data is successfully restored back to its original glory. Hopefully, I will never need to find out!

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